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FAQ

FAQ

Welcome to DressForLove.us! We're engaged in sexy costumes and sexy lingerie. Please read the related articles below that let your shopping easy and timesaving.


Product safety


We promise you that all products on www.dressforlove.us are salable product. And we promise you enjoy the best price do our best, so please do not bargain with us again. Our promotional products every month on Specials, and you can subscribe to our newsletter to get the latest promotional news.


Shipping & Delivery


For goods safe and fast delivery, we suggest EMS for your transportation method.


Also, you can choose 4PX deliver items if they are 500 gram and more. It reaches the majority of cities and regions of the world. But it is not effective but European countries.


Items are checked and packed before issue. Please make verification the item before sign on the spot. We do not accept refund demand because of damaged or missing items caused by transportation.


All parcels will be marked as "Gifts" or "Samples" to avoid fees imposed by customs, but the recipient will be fully responsible for the charges if there is any.


A signature is required from the recipient upon the items' arrival. This service gives you peace of mind that your items will arrive safely and directly to your appointed location. All parcels will be held for picking up if it can't be singed or delivered. So please provide us with correct and detailed shipping address with your phone number for the delivery. P.O. Box address is acceptable for Airmail service. The risk of loss would be passed to you if you made any mistakes of shipping address when filling out the purchase forms.


Shipping Time


Normally it takes less than 3-4 days for us to process and ship out your order. Usually it takes no more than 9 working days by EMS. We are sorry that we do not provide overnight shipping currently.


We will do our every effort to make sure you receive the parcel in time but we are not responsible for service transit time, which is determined by the carrier, excluding weekends and holidays, and may vary with parcel origin and destination, particularly during peak periods. We are not responsible for delivery delays due to weather, insufficient address info, holidays, carrier complications or customs delay.


Tracking


For EMS and 4PX, the online tracking number and link will be sent to your email after your order is shipped out.


If you have any questions about the delivery of your order, please feel free to contact us at service@dressforlove.us


What kind of payment we accept?


We accept Paypal and Western Union payment. Paypal will be better and safer for you. For full payment instructions, please read below to see our payment information. If you have questions during payment you can email us: sales@dressforlove.us


Privacy & Security


Our Privacy Policy is designed to assist you-businesses, consumers and the general public-in understanding how we collect and use the personal information you provide to us, and to help you make informed decisions when using our web site and all of our related services therein.


What Information Do We Collect?


When visiting the our web site, you may provide us with two types of information: personal information you voluntarily choose to disclose that is collected on an individual basis, and Web site use information gathered on a collective basis as you and others browse our Web site.


Registration Information


You will provide us information about yourself, your firm or company, and your practices when you register to be a user of our services, register for certain services, or register for email newsletters and alerts.


Email Information


If you choose to correspond with us through email, we may retain the content of your email messages together with your email address and our responses. If you use our "Email this page" feature to send a copy of that page to someone else, your email address will appear as the sender of the email. Both your email address and the recipient's email address will not be used for any other purpose.


How Do We Use the Information That You Provide to Us?


Generally, we use personal information for purposes of managing and expanding our business activities, providing customer service and making available other products and services to our customers and prospective customers. Occasionally, we may also use the information we collect to notify you about important changes to our Web site, new services and special offers we think you will find valuable.


Choice / Opt-out


We allow you the choice to opt-out of having your information used for purposes not directly related to our site, when we ask for the information.


Until you explicitly opt-in for the first time we consider you in the opt-out category. We always notify our customers when their information is being collected by any outside parties. We do this so our users can make an informed choice as to whether or not they should proceed with services that require an outside party.


If you do not wish to receive any promotional or marketing e-mails and/or surface mail marketing letters, you may opt-out of receiving those communications by using the opt-out mechanism on the User Account Settings Web page, or by sending an e-mail with the subject line "Unsubscribe" to or e-mail address - see above.


What Are Cookies?


A cookie is a very small text document, which often includes an anonymous unique identifier. When you visit a Web site, that site's computer asks your computer for permission to store this file in a part of your hard drive specifically designated for cookies. Each Web site can send its own cookie to your browser if your browser's preferences allow it, but (to protect your privacy) your browser only permits a Web site to access the cookies it has already sent to you, not the cookies sent to you by other sites.


How Do We Use Information We Collect from Cookies?


As you visit our Web site, the site uses its cookies to differentiate you from other customers. In some cases, we also use cookies to prevent you from seeing unnecessary advertisements or requiring you to log in more than is necessary for security.


Cookies, in conjunction with our Web server's log files, allow us to calculate the aggregate number of people visiting our Web site and which parts of the site are most popular. This helps us gather feedback in order to constantly improve our Web site and better serve our customers. Cookies do not allow us to gather any personal information about you and we do not generally store any personal information that you provided to us in your cookies.


Sharing Information with Third Parties


We may enter into alliances, partnerships or other business arrangements with third parties who may be given access to personal information including your name, address, telephone number and email for the purpose of providing you information regarding products and services that we think will be of interest to you.


In connection with alliances, partnerships or arrangements, we may also provide certain information to third parties if we have determined that the information will be used in a responsible manner by a responsible third party.


We also use third parties to facilitate our business, including, but not limited to, sending email and processing credit card payments. In connection with these offerings and business operations, our partners and other third parties may have access to your personal information for use in connection with business activities.


As we develop our business, we may buy or sell assets or business offerings. Customer, email, and visitor information is generally one of the transferred business assets in these types of transactions. We may also transfer such information in the course of corporate divestitures, mergers, or any dissolution.


How Do We Protect Your Information?


Secure Information Transmissions
Email is not recognized as a secure medium of communication. For this reason, we request that you do not send private information to us by email. Some of the information you may enter on our Web site may be transmitted securely via Secure Sockets Layer SSL, 128 bit encryption services. Pages utilizing this technology will have URLs that start with HTTPS instead of HTTP. Please contact service@dressforlove.us if you have any questions or concerns.


How Can You Access and Correct Your Information?


You may request access to all your personally identifiable information that we collect online and maintain in our database by contact us, see the above contact information.


What About Other Web Sites Linked to Our Web Site?


We are not responsible for the practices employed by Web sites linked to or from our Web site nor the information or content contained therein. Often links to other Web sites are provided solely as pointers to information on topics that may be useful to the users of our Web site. Please remember that when you use a link to go from our Web site to another Web site, our Privacy Policy is no longer in effect. Your browsing and interaction on any other Web site, including Web sites which have a link on our Web site, is subject to that Web site's own rules and policies. Please read over those rules and policies before proceeding.


Your Consent


By using our Web site you consent to our collection and use of your personal information as described in this Privacy Policy. If we change our privacy policies and procedures, we will post those changes on our Web site to keep you aware of what information we collect, how we use it and under what circumstances we may disclose it. At any time you may request to view any and all changes and updates, via surface mail.


Notification of Changes


The Privacy Policy is subject to periodic review and change. In order to view the current Privacy Policy, simply check this section of the website.


If we materially change our privacy policy, we will post those changes to this privacy statement and other places we deem appropriate so users are aware of what information we collect, how it is used, and under what circumstances, if any, we disclose it. In some cases where we post a notice, we may also email user who have opted to receive communications from us, notifying them of the changes in our privacy practices.


How can I return or exchange the product?


Before returning the items purchased from, please do contact us first through service@dressforlove.us. We apply different policies to different situations.


DOA or defective items can be returned within 30 days of shipment (The order shipment date and order notification are provided to you by email).


In this case, please kindly provide us with proofs as below:


a) The photos of the original package from both the front and back sides


b) The photos or videos of the dead items


c) The photos, videos or screenshots showing the mal-function of the dead items


A reimbursement for the return shipping fee is available, provided that:


The items are returned within 30 days after shipment;


Please provide us with the photos of the tracking number and the shipping receipt. We will cover the entire shipping fee (according to the receipt you provided). If the return shipping fee exceeds the limit above, we are sorry you will have to cover the shipping fee incurred during your return and our resending.


If the items are defective (physical damages and damages caused by incorrect usage excluded) after some time, they can be returned for exchange within 50 days of shipment (The order shipment date and order notification are provided to you by email).


In this case, please kindly provide us with proofs as below:


a) The photos or videos of the defective items


b) The photos, videos or screenshots showing the mal-function of the defective items


A reimbursement for return shipping fees is available, provided that:


1) The items are returned within 50 days after shipment;


2) The return shipping fee is less than 30% (for Canada and U.S.A.) or 40% (for all other countries) of the items' total value. Please provide us with the photos of the tracking number and the shipping receipt. We will cover the entire shipping fee (according to the receipt you provided). If the return shipping fee exceeds the limit above, we are sorry you will have to cover the shipping fee incurred during your return and our resending.


For the unwanted items, you may return the items in their original conditions (unused and unopened with all tags attached) to us within 30 days of shipment (The order shipment date and order notification are provided to you by email). In that case we will refund you through the original form of payment, excluding actual shipping fees already incurred and the return shipping fee. Please do notify us in advance at before returning unwanted items. When returning for refund, it is recommended for customers to ship via a traceable method and offers us the tracking number, as will not be responsible for items lost or damaged during the return shipping.


Important Notes:


1. Please make sure that you have checked the items before signing for the parcel. In case the items are defective or the parcel is empty, please do not accept the parcel and contact us later.


2. Please do contact us before returning items. will not be responsible for the returned items without notifying us in advance. And all items sent back to us must be in their original conditions with all tags attached. Otherwise the items will be returned to you.


3. Please remember to include a note in your package including the following information: your order number; SKU number; quantity of the purchased products; and a short description of the problems. The items are your responsibility until they reach us.


4. Please allow up to 15 working days from the date we receive your return to process your return or replacement. Refunds will be credited to the original form of payment only. Please understand the original shipping fee is not refundable and a 15% restocking and handling fee will be deducted from your refund.


5. service@dressforlove.us reserves the right to make changes and/or improvements to this policy.


Please review these policies carefully as they govern your purchases at and state your rights and obligations with respect to your purchases, including important limitations and exclusions. Your placing orders at means your approval to these policies, so make sure you understand these policies before placing orders.

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